Frequently Asked Questions

Lights by Design FAQs

Gemstone HUB App Track Lighting Installation Track Lighting Flood Lighting Flood Lighting Installation

GEMSTONE HUB APP - FAQ

How do I Control my Gemstone Lights Products?: You can control your Gemstone Lights products all in one place using the Gemstone Hub App. This allows you to set timers, create patterns, control your lights from around the globe, and much more!
Can I use Google Home or Amazon Alexa to Control my Gemstone Lights Products?: Yes, all Gemstone Lights devices are fully controllable from your Google Home or Amazon Alexa.
Can the Gemstone Lights Still Operate if I Don’t have Wi-Fi?: Yes, in the event you’re in a location without Wi-Fi the Gemstone Lights system is still able to operate using a local Bluetooth connection.
Is There a Monthly Cost to use the Gemstone Hub App?: There is no monthly cost associated with the Gemstone Lights HUB app. We understand the value in delivering a long-lasting, low-maintenance system that will cost you little to nothing after your initial investment.
Can I Control Multiple Systems with the Same Device?: Yes, the ability to control multiple systems simultaneously is a core feature of the Gemstone Hub app.
How Many Users can use the Gemstone Lights Hub App at one Time?: There is no limit to how many users can use the Gemstone Lights Hub app to access your Gemstone Lights Products. You are able to share access with anyone you choose!
Can I use the Gemstone Hub App to Control my Gemstone Lights Products from Anywhere?: Yes, utilizing the power of the cloud you can have full control of your Gemstone Lights products wherever you are - be it on the other side of the world or simply a few minutes from home. If you have internet access, you will be able to control your Gemstone Lights system.

TRACK LIGHTING INSTALLATION - FAQ

Can I Install the Front and Back of My Home at Different Times?: Yes, you can absolutely install front and back or any parts of your home at different times. Get your free no obligation quote today.
Can Gemstone Lights Track Lighting System be Installed with Pot Lights?: Yes, the Gemstone Lights Track Lighting system can be installed alongside pre-existing pot lights with no extra hassle or cost to you.
Where is the Gemstone Lights Control Box Installed?: The installation of the Gemstone Lights Control Box will depend on three things: proximity to an electrical outlet, path to the first light of the system, and keeping it hidden. Often, the Control Box is installed on the side of the home near a roofline, or in the attic of the garage.
What is the Gemstone Lights Control Box?: The Gemstone Lights Control Box is the housing for the brains and power of the Gemstone Lights Track Lighting system.
Do you Depth Match the Gemstone Lights Track Lighting System to my Home?: Yes, our manufacturing facility has access to industry-leading, state of the art machines which allow for any shape or depth of track to be custom fit to your home.
Do you Need a Separate Electrical Outlet for the Gemstone Lights Control Box?: No, the Gemstone Lights Control Box can be plugged into any regular outlet and does not require a separate electrical outlet. Allowing you to have ample power to make your home the most beautiful on the street.
What Does Gemstone Lights Track Lighting Look Like During the Day?: The Gemstone Lights Track Lighting system was designed to only be seen when you want it to be. It perfectly blends into your home and is hardly visible when the lights are not on. We welcome you to visit our image gallery for visual examples.
Can the Gemstone Lights Track Lighting System be Installed on Rain Gutters?: The Gemstone Lights Track System generally works around the rain gutters. We snap the custom aluminum track into the soffit and fascia which is almost always below the gutters. In the event there is no soffit or facia below the gutters, Gemstone Lights can fabricate custom tracks to fit nicely on your rain gutters without compromising the utility.
How Low Does the Gemstone Lights Track Lighting Hang?: The way in which the Gemstone Lights Track Lighting system will hang, depends on the specific depth of your home's soffit and fascia. We will create a low-profile look that blends perfectly into your home.
Is There a DIY Solution Available for the Gemstone Lights Track Lighting System?: No, we do not offer a DIY solution for the Gemstone Lights Track Lighting System. We have a large network of Authorized Dealers across North America who are available to install our system for you. Get your free no obligation quote today.
Can Gemstone Lights Track Lighting be installed on Commercial and Residential Buildings With no Soffit and or Fascia?: Yes, Gemstone Lights manufacturing facility has access to industry-leading, state of the art machines to allow for any shape or depth of track to be made specific to your home or business.
What are the Dimensions of the Gemstone Lights Control Box?: The dimensions of the Gemstone Lights control box are 8”x11” in size.
How Long Does it Take to Install the Gemstone Lights Track Lighting System?: The time it takes to install the Gemstone Lights Track Lighting System depends on the size of the house or business, however, most installs are done within a day.
Can Gemstone Lights Track Lighting be Installed on Irregular Soffit & Fascia Such as Sloped Soffit?: Every Gemstone Lights Track Lighting installation has different types of slopes depending on the home. Using our custom designed system, we can fit any flat or sloped soffit surface area.
Do you Color Match the Gemstone Lights Track Lighting System to my Home?: Yes, our manufacturing facility has access to over 150 of the most common soffit and fascia colors to find the exact color match for your home.

TRACK LIGHTING - FAQ

Is the Gemstone Lights Track Lighting System Waterproof?: Yes, the Gemstone Lights Track Lighting system is waterproof. It Is IP67 rated ensuring your system will have no issues when it comes to water.
Is the Gemstone Lights Track Lighting System Protected From UV Rays?: Yes, all cables and lights in the Gemstone Lights Track Lighting system are UV rated, allowing the system to work as efficiently as the day you bought it, throughout the lifetime of the lights.
Does the Gemstone Lights Track Lighting System Have Surge Protectors?: Yes, each component of the Gemstone Lights Track Lighting system is protected using surge protectors. This will protect your investment in the event of a power surge in your area.
What is the Life Expectancy of Gemstone Lights Track Lighting System?: The Gemstone Lights Track Lighting system uses the most cutting-edge LED technology available, allowing for a life expectancy of 50,000 hours. With average usage being 6 hours a day, the system is rated to last around 23 years!
Are There Different Types of Gemstone Lights Track Lighting Systems?: The short answer is no. The heart of the Gemstone Lights system remains the same throughout although we do offer many different types of tracks to accommodate different homes.
What Happens if a Light Goes out in the Gemstone Lights Track Lighting System?: In the unlikely event a light goes out in the Gemstone Lights Track Lighting system a replacement is quick and simple and covered under our 5-year product warranty! Do you need a bulb replaced? Simply Submit a service request.
What Type of Connection Between Lights is Used in the Gemstone Lights Track Lighting System?: The lights in the Gemstone Lights track lighting system are individually connected for simple installation, repair, and replacement. Along with being UV protected, our connections are a threaded compression fit design to achieve a water-tight seal. The fittings have proven to significantly improve the integrity of the connection and to last much longer than crimping or soldering.
What is the Distance Between Lights on the Gemstone Lights Track Lighting System?: The lights are 9 inches apart on the Gemstone Lights Track Lighting system. After much testing, we found this distance to be perfect for highlighting a home, while not drowning it with too much light.
How many Bulbs and Diodes does each Gemstone Lights Track Light have?: Each Gemstone Lights Track Light has 3 LED bulbs which house 4 diodes each; red, green, blue, and warm white. So, in total, 12 diodes.
What LED Color Temperature is Attainable with the Gemstone Lights Track Lighting System?: The Gemstone Lights Track Lighting system is capable of producing a range of 2800K Warm White - 7000K Daylight LED color temperatures to give you the variety to choose the perfect white.
What is the Cost of Running Gemstone Lights Track Lighting?: The average size home (with 117 linear feet of roofline) will require 150 Gemstone Lights. At maximum capacity, the Gemstone Lights Track Lighting LED lights pull 1 watt/bulb. Therefore, if you were to run the track lighting system for an average of 6 hours per day, it would cost: $4.34 per month, or $52.80 per year. Interested in learning more read the whole blog on WHAT’S THE COST OF RUNNING GEMSTONE LIGHTS TRACK LIGHTING SYSTEM?
How Many Colors are Possible with the Gemstone Lights Track Lighting System?: The Gemstone Lights Track Lighting system is capable of producing 16 million colors! Get your free no obligation quote today.
How Bright are the Lights in the Gemstone Lights Track Lighting System?: Each Gemstone Lights Track Light, at maximum brightness, operates at 23 lumens/ light, 98 lumens/ meter, and 30 lumens/ feet.
Can Gemstone Lights Track Lighting Withstand Extreme Weather Conditions?: Yes. The Gemstone Lights Track Lighting system was built with extreme weather conditions in mind. As a Canadian owned company, we understand harsh weather climates and as such, built our system to work in the extreme rain, snow, and sun.
Can Gemstone Lights Track Lighting be Installed on Different Soffit & Fascia Materials such as Wood?: Yes, we install on both wood and aluminum trim.
What Type of Lights Does the Gemstone Lights Track Lighting System use?: The Gemstone Lights Track Lighting system uses cutting-edge LED RGBWW (R= Red | G= Green | B= Blue | WW= Warm White) bulbs allowing us to have the brightest and most beautiful colors in the industry.

FLOOD LIGHTING – PRODUCT FAQ

Is the Gemstone Lights Flood Light Water Resistant?: Yes, the Gemstone Lights Flood Light Is IP65 rated ensuring your system will have no issues when it comes to encountering water.
Can Gemstone Lights Flood Light Withstand Extreme Weather Conditions?: Yes. The Gemstone Lights Flood Light was built with durability in mind. Being a Canadian owned company, we understand harsh weather climates and as such, built our system to work in the extreme rain, snow, and sun.
What is the Life Expectancy of Gemstone Lights Flood Light?: The Gemstone Lights Flood Light uses the most cutting-edge LED technology available, allowing for a life expectancy of 50,000 hours. With average usage being 6 hours a day, the system is rated to last around 23 years!
What LED Color Temperature is Attainable with the Gemstone Lights Flood Light?: The Gemstone Lights Flood Light is capable of producing a range of 2800K Warm White - 7000K Daylight to give you the variety to choose the perfect white.
Is the Gemstone Lights Flood Light Dimmable?: Yes, the Gemstone Lights Flood Light is dimmable using the Gemstone Hub app, Google Home, or Amazon Alexa.
How Bright is the Gemstone Lights Flood Light?: The Gemstone Lights Flood Light is capable of producing up to 768 lumens, the perfect amount to accent the exterior features of your home.
What Type of LED is Used in the Gemstone Lights Flood Light?: The Gemstone Lights Flood Light uses cutting-edge LED RGBWW (R= Red | G= Green | B= Blue | WW= Warm White) diodes creating bright and beautiful colors.
How Many Colors and Patterns are Possible with the Gemstone Lights Flood Light?: The Gemstone Lights Flood Light is capable of producing an astounding 16 million colors and countless patterns.
What is the Gemstone Lights Flood Light?: The Gemstone Lights Flood Light is a smart LED landscape light designed to be used with the Gemstone Lights ecosystem.

FLOOD LIGHTING – INSTALLATION FAQ

Is There a DIY Option Available for the Gemstone Lights Flood Light System?: No, we do not offer a DIY option for the Gemstone Lights Flood Light System. Lights by Design has you covered Call or Request A Quote
Will the Wires be Buried for the Gemstone Lights Flood Light?: Yes, during the process of installation the wires connecting the system will be buried so they cannot be caught when maintaining the lawn or seen creating an unwanted look.

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